At [Your Company Name], we strive to provide the best possible shopping experience for our valued customers. We understand that sometimes, circumstances may change, and you may need to cancel an order or return a product. To ensure transparency and fairness, we have outlined our Cancellation and Return Policy below:
Cancellation Policy
1. Order Cancellation:
- You may cancel your order within [X] hours of placing it without incurring any cancellation fees.
- To cancel your order, please log in to your account on our website and go to the “Order History” section. Click on the order you wish to cancel and follow the provided instructions.
- If you are unable to cancel the order online, please contact our Customer Support team as soon as possible to request cancellation.
2. Cancellation After [X] Hours:
- If you wish to cancel your order after [X] hours, please contact our Customer Support team immediately.
- We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to cancel it. In such cases, please refer to our Return Policy.
Return Policy
1. Return Eligibility:
- We accept returns for items that are in unused, unopened, and original condition within [X] days from the date of delivery.
- Items must be returned with all original packaging, tags, and accessories.
2. Non-Returnable Items:
- Some items are non-returnable, including but not limited to:
- Personalized or customized products.
- Perishable goods (e.g., food items).
- Items marked as “Final Sale” or “Non-Returnable.”
- Products with hygiene concerns (e.g., opened cosmetics, intimate apparel).
3. Return Process:
- To initiate a return, please log in to your account on our website and go to the “Returns” section. Follow the provided instructions to generate a return request.
- After submitting your return request, you will receive further instructions, including the return address.
- Pack the item securely, include a copy of the packing slip or order confirmation, and send it back to us using a trackable shipping method.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
4. Refunds:
- Approved refunds will be processed within [X] business days after we receive the returned item.
- Refunds will be issued to the original payment method.
